Training Common Sense - Podcast
Episode 1 - Training Engagement
Epsiode 2 - Speed to Competence
Episode 3 - Down Skilling
Episode 4 - Peoples Perspective
Episode 5 - Training Engagement 2
The One% Partnership Podcast 2025
Episode 1
The One% Partnership: Transforming Automotive Aftersales and People Development
Join industry experts Dave Bownes and John Leitch, Directors of their own successful businesses specialising in Automotive Aftersales Development and People Development consultancy. With over 60 years of combined experience, their expertise in automotive aftersales training and development, business growth strategies, and employee development is second to none. In this episode, discover the story behind The One% Partnership — a new collaboration designed to help businesses improve aftersales performance, enhance leadership capability, and drive long-term commercial success. Find out how their tailored consultancy services and aftersales leadership coaching can support your organisation’s growth.
Episode 2
Unlocking the 1% Effect: Incremental Gain Strategies for Automotive Aftersales
Incremental gain is a proven method for driving business improvements in the automotive industry, yet it’s often overlooked outside of the manufacturing environment. In this episode, Dave Bownes and John Leitch explore how the powerful 1% effect can be applied across Automotive Aftersales Departments to improve operational efficiency, customer experience, and overall business performance. Discover practical strategies for continuous improvement in aftersales, and learn how small, consistent changes can deliver big results in profitability, service standards, and team development.
Episode 3
Maximising Workshop Performance: Incremental Gain Strategies for Aftersales Success
Automotive Workshop Performance is one of the most closely monitored areas in the industry, where time is the primary commodity and every minute counts. In today’s modern dealership, the efficiency and performance of every department — especially the workshop — is critical to commercial success. In this episode, John Leitch and Dave Bownes discuss how incremental gain strategies in automotive workshops can significantly boost operational efficiency, improve productivity, and drive aftersales profitability. Learn how small, consistent improvements in time management and workshop processes can deliver measurable, long-term business benefits.
Episode 4
Real Feedback, Real Results: Workshop Performance Tips from the Automotive Retail Network
Episode 5
Maximising Aftersales Success: The Critical Role of Service Reception Efficiency
Episode 6
Improving Service Reception: Real Feedback and Practical Tips from The One% Partnership
Responding to feedback is a vital strength for any successful automotive business — and The One% Partnership is no exception. In this episode, Dave Bownes chats with John Leitch about listener feedback received directly from individuals working within manufacturer retail networks. Real people, in real aftersales roles, sharing authentic insights on workshop performance and operational challenges. If you’re looking to improve your workshop efficiency, aftersales profitability, and team performance, you’ll find valuable hints, tips, and ideas right here. Discover how responding to feedback can drive measurable performance improvement in automotive aftersales.
Episode 7
Boosting Service Reception Efficiency: Real Feedback & Tips from The One% Partnership
Effective response to feedback is a vital strength for any thriving automotive business, and The One% Partnership exemplifies this. In this episode, Dave Bownes and John Leitch discuss real listener feedback from professionals working within manufacturer retail networks. These authentic insights reveal practical hints and tips for boosting the performance and efficiency of your automotive service reception. If you’re aiming to elevate customer experience and maximise aftersales success, this episode delivers valuable advice and actionable strategies.
Episode 10
Boosting Bodyshop Performance: Applying Incremental Gain in Automotive Aftersales
Automotive Bodyshops are often treated as separate entities within aftersales departments and dealerships. With exceptionally tight margins—especially due to low labour rates on insurance work—it’s crucial to adopt an incremental gain mindset to improve bodyshop performance. In this episode, John Leitch and Dave Bownes discuss how applying incremental gain principles can help bodyshops enhance operational efficiency, profitability, and long-term success within the automotive aftersales environment.
The Service Reception — or Front of House — is one of the most important customer contact points in automotive aftersales. When poorly managed, it can quickly become a bottleneck that impacts workshop productivity, customer satisfaction, and profitability. In this episode, discover how improving the efficiency of your automotive service reception can unlock aftersales opportunities, enhance customer experience, and boost overall business performance. Learn practical strategies to streamline service check-in and check-out processes, improve operational flow, and maximise aftersales profitability.
Episode 8
Driving Aftersales Profitability: Incremental Gains in Automotive Parts Departments
Automotive Parts Departments are often overlooked within manufacturer retail networks, yet they play a critical role in aftersales success. In this episode, John Leitch and Dave Bownes discuss how applying incremental gain strategies to the parts department can significantly boost the overall bottom line and operational efficiency of the aftersales division. Learn practical ways to improve parts inventory management, streamline processes, and enhance profitability through small, consistent improvements.
Episode 11
Driving Automotive Sales Performance: Expert Insights with Lyn Howdon
Automotive Sales Departments are the ‘shop window’ for dealerships — and their performance directly impacts both the dealership and the vehicle manufacturer. In this episode, Dave Bownes and John Leitch are joined by special guest Lyn Howdon from Th!nk Academy Services, who brings extensive experience in automotive sales, customer retention, and dealership operations. Together they explore how sales teams can improve performance, enhance the customer experience, and drive long-term loyalty. If you’re looking to boost your dealership’s sales results and customer retention, you’ll find valuable insights and practical tips right here.
Responding to feedback is a key strength for any successful business, and The One% Partnership is no exception. In this episode, Dave Bownes and John Leitch discuss authentic listener feedback from real people working in manufacturer retail networks. They share practical hints and tips to help improve the performance and efficiency of your automotive service reception. If you’re aiming to enhance customer experience and drive aftersales success, this episode offers valuable insights and actionable advice.
Episode 9
Improving Parts Department Performance: Real Feedback & Tips from The One% Partnership
Responding to feedback is a vital strength in any business, and The One% Partnership exemplifies this approach. In this episode, Dave Bownes chats with John Leitch about authentic listener feedback from professionals working within manufacturer retail networks. They share practical hints and tips to help improve the performance and efficiency of your automotive parts department. If you’re looking to boost parts department operations and aftersales success, this episode offers valuable insights and actionable advice.
Episode 12
Improving Automotive Customer Retention: Incremental Gains & Aftersales Insights with Lyn Howdon
Customer retention has been a long-standing challenge for the automotive industry — and with growing competition, it’s more important than ever to get it right. In this episode, Dave Bownes and John Leitch are joined once again by Lyn Howdon from Th!nk Academy Services, to explore how incremental gain strategies can help improve customer retention. They also dive into the vital role automotive aftersales plays in the customer retention cycle. Whether you’re looking to boost loyalty, enhance aftersales engagement, or build lasting customer relationships, this episode offers practical, real-world advice to help you stay ahead.
More episodes comming soon!
If you have a viewpoint or any questions about the subjects covered in our Podcasts drop us a line using the form below.