In business, the smallest improvements can create the biggest impact. That’s the driving force behind The 1% Partnership, an exciting new collaboration between Haynes Oliver and CXM Solutions.
We believe in continuous, sustainable improvements. Businesses don’t need a complete overhaul to see better results - they need the right expertise to make meaningful 1% gains that, over time, lead to transformational change.
Why The One% Partnership?
Businesses perform at their peak when people and processes work in harmony. Too often, we see companies focusing on one while neglecting the other. A great team can only do so much if the systems and processes don’t support them - and the most efficient processes mean little if the people driving them aren’t engaged or equipped with the right skills.
That’s where we come in. The One% Partnership is about making small, strategic improvements that lead to long-term success.
Who are we?
The One% Partnership brings together the people development expertise of Haynes Oliver and the automotive aftersales know-how of CXM Solutions, offering a powerful blend of skills to help businesses drive performance, improve customer experience and enhance team capabilities.
Haynes Oliver are specialists in people development and leadership training, with award-winning programmes that transform teams. We help leaders and employees develop the skills, confidence and mindset needed to drive success.
CXM Solutions are experts in automotive aftersales development, with deep industry knowledge, hands-on retailer experience and technical expertise. We help businesses streamline operations, improve efficiency and boost profitability.
Meet the faces behind the One% Partnership
Dave Bownes
Founder of Haynes Oliver
John Leitch
Founder of CXM Solutions
Former colleagues who became firm friends, Dave and John are now building The One% Partnership together through a shared belief in the power of small, consistent improvements.
With decades of combined experience in leadership development and aftersales performance, they bring complementary expertise and a collaborative approach to help automotive aftersales teams unlock measurable, sustainable results.
Together, as The One% Partnership we provide:
Aftersales Excellence
Optimising retailer operations, technical processes and customer experience.
People Development
Optimising retailer operations, technical processes and customer experience.
A Unified Approach
Combining practical solutions with cultural change for sustainable results.
"I have worked with David for almost 20 years, throughout my time with Volkswagen Group and all across the automotive industry. He is diligent, professional and passionate about the work that he does, able to balance learning and competence requirements with commercial success and - importantly - has a great sense of humour at all times!"
LINDSAY ORRIDGE
FOUNDER & MANAGING DIRECTOR
THE MOTORSPORT COLLECTIVE LTD
"John brings a wealth of industry knowledge, a strong strategic mindset, and a commitment to excellence that consistently drives performance improvements.
Beyond his technical acumen, John is a great guy - approachable, professional, and always willing to go the extra mile to support colleagues and customers alike. John’s dedication to delivering exceptional aftersales service is evident in everything he does."
PAUL MORRIS
AFTERSALES PERFORMANCE MANAGER
LOOKERS HEAD OFFICE COMMERCIAL OPERATIONS
Want to learn more about what The One% Partnership can do for your business? Let’s talk!