In business, the smallest improvements can create the biggest impact. That’s the driving force behind The 1% Partnership, an exciting new collaboration between Haynes Oliver and CXM Solutions.
We believe in continuous, sustainable improvements. Businesses don’t need a complete overhaul to see better results - they need the right expertise to make meaningful 1% gains that, over time, lead to transformational change.
Why The One% Partnership?
Businesses perform at their peak when people and processes work in harmony. Too often, we see companies focusing on one while neglecting the other. A great team can only do so much if the systems and processes don’t support them - and the most efficient processes mean little if the people driving them aren’t engaged or equipped with the right skills.
That’s where we come in. The One% Partnership is about making small, strategic improvements that lead to long-term success.
Who are we?
The One% Partnership brings together the people development expertise of Haynes Oliver and the automotive aftersales know-how of CXM Solutions, offering a powerful blend of skills to help businesses drive performance, improve customer experience and enhance team capabilities.
Haynes Oliver are specialists in people development and leadership training, with award-winning programmes that transform teams. We help leaders and employees develop the skills, confidence and mindset needed to drive success.
CXM Solutions are experts in automotive aftersales development, with deep industry knowledge, hands-on retailer experience and technical expertise. We help businesses streamline operations, improve efficiency and boost profitability.
Together, as The One% Partnership we provide:
Aftersales Excellence
Optimising retailer operations, technical processes and customer experience.
People Development
Optimising retailer operations, technical processes and customer experience.
A Unified Approach
Combining practical solutions with cultural change for sustainable results.
"Having worked with David for over ten years on various projects both commercial and training I've experienced his skills in many different ways. Understanding and translating deliverables into practical actions combined with the ability to motivate people around him I’ve seen first-hand the results achieved."
MATTHEW BARHAM FORMER SERVICE DEVELOPMENT MANAGER, VOLKSWAGEN UK
"I have worked with David for almost 20 years, throughout my time with Volkswagen Group and all across the automotive industry. He is diligent, professional and passionate about the work that he does, able to balance learning and competence requirements with commercial success and - importantly - has a great sense of humour at all times!"
LINDSAY ORRIDGE FOUNDER & MANAGING DIRECTOR, THE MOTORSPORT COLLECTIVE LTD MOTORSPORT & AUTOMOTIVE COMMUNICATIONS, MARKETING &CREATIVE CONTENT
Want to learn more about what The One% Partnership can do for your business? Let’s talk!